Terminal Server Agent not verified

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Symptoms

Cause

Windows has failed to register RAS Terminal Server Agent service.

Resolution

  1. Open CMD and navigate to Parallels Remote Application Server directory (by default):

    C:\Program Files (x86)\Parallels\ApplicationServer
    
  2. Execute the command:

    2XAgent.exe -u
    

    This will uninstall Terminal Server Agent from the machine.

  3. Open regedit, and remove the following keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\2X
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\TSAgent
    
  4. Open CMD and navigate to Parallels Remote Application Server directory (by default):

    C:\Program Files (x86)\Parallels\ApplicationServer
    
  5. Execute the command:

    2XAgent.exe -i
    
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  6. Check the Terminal Server Agent in the Console. Now it should be verified.

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