How to generate RASAttachment.zip file

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Information

In some of the cases RASAttachment.zip file may be required for further investigation.

To collect it do the following:

  1. In the Remote Application Server Console click on Help > Troubleshooting.

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  2. At opened window click on Send Support Request.

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  3. At Contact Support window select the option Save Zip file and click on Save.

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  4. Save resulting RASAttachment.zip file.

    Note: It may take several minutes to generate RASAttachment.zip. Please wait until Contact Support window is automatically closed.

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