Available article translations:

The website does not accept my User ID and Password.

  • Parallels Desktop 4 for Mac Standard Edition


I want to purchase, however once I proceed to check out the website does not accept my User ID and Password.

The customer details you are being asked for are actually those for an account with Element 5 - our order processing partner. Account details at will not be accepted, as being separate registration. 

You can either proceed with the purchase as a New Customer - there will be no difference in price or anything else.


You can request your account details from Element 5:

Click here for information

Element 5 Customer Service Contact details:

US/Canada 1-800-406-4966

International 1-952-646-5022

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