Available article translations:

Vista Logon and "User name or password incorrect" Error Message

  • Parallels Desktop 11 for Mac Home Edition


After changing the administrator password Parallels user gets an error: "The user name or password is incorrect" on starting Vista.


Parallels Desktop for Mac application makes Vista installed in Express Mode log in as an administrator using a blank password by default. If the administrator password is changed, Vista will log in using the same blank password and this will lead to the error below:

"The user name or password is incorrect"

Please do the following in order to fix the problem:

1. Start the Virtual Machine.

2. Click the Start button.

3. Type "control userpasswords2" without quotation marks in the search field and press Enter.

4. Enable "Users must enter a user name and password..." option.

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