Fix black screen when connecting to a remote computer via Parallels Access

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When connecting to a remote computer using Parallels Access (PAX), you may encounter a black screen issue. This issue can occur for various reasons, including the lack of screen recording permissions.

This knowledge base article will guide you through the steps to ensure that Parallels Access has the necessary permissions to access and record the remote computer's screen, resolving the black screen issue.

Update Parallels Access

Make sure you have the latest version of Parallels Access installed on both the remote computer and the client device. Outdated software versions may have compatibility issues that can lead to a black screen problem.

Screen Recording Permissions

Grant Screen Recording permissions on macOS if you are connecting to a remote computer running macOS

For this, you need to grant Parallels Access and Parallels Access Agent screen recording permissions. To do this, follow these steps:

  1. On the remote Mac, go to "System Settings" by clicking on the Apple menu.

  2. Select "Privacy & Security" and go to the "Screen Recording"

  3. Check the boxes next to Parallels Access and Parallels Access Agent.

  4. You will be prompted to restart the application or click Later. Click Quit & Reopen.

By following the steps outlined in this knowledge base article, you can ensure that Parallels Access and Parallels Access Agent have the necessary screen recording permissions to avoid the black screen issue when connecting to a remote computer.

One more piece of advice would be to keep your Parallels Access software up to date.

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