Unable to launch published resource if user has multiple UPN-suffixes

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Problem

If end-user with multiple UPN-suffixes trying to launch published resource "Error 2055 The user name or password is incorrect." or "Error 9735 The connection to the remote server was completed unexpectedly. Try connecting to the server again" occur and the following logs can be seen in the event-viewer on the affected host:

 

An account failed to log on.
Subject: Security ID: System Account Name: TS01$ Account Domain: Domain Logon ID: 0x3E7
Logon Type: 10
Account For Which Logon Failed: Security ID: NULL SID Account Name: user@domain Account Domain:
Failure Information: Failure Reason: Unknown user name or bad password. Status: 0xC000006D Sub Status: 0xC0000064

 

Event ID: 4625
Task Category: Logon
Level: Information
Keywords: Audit Failure
User: N/A
Computer: RDSH01
Description:
An account failed to log on.

 

Solution:

Upgrade to Parallels RAS v19

 

 

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