It's not possible to launch published Azure Virtual Desktop resources, error 50331656 The connection to the remote server has been closed unexpectedly is reported.

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Symptoms

It's not possible to launch published Azure Virtual Desktop resources, error 50331656 The connection to the remote server has been closed unexpectedly is reported.

Cause

AVD client has been updated to a version that is no longer supported by Azure in RAS Client Advanced mode.

Resolution

Parallels Engineering team is aware of the issue and is working on resolving it.

As a workaround, please downgrade the client using the steps below:

  1. Reboot the client PC;
  2. Delete folder %programdata%\Parallels\Remote Desktop\
    It will require admin permissions on the PC
  3. Reboot the client PC again;
  4. Start any published AVD resource to trigger the download of AVD client.
     

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