New user sessions might be created on different RDSH instead of reconnecting to the existing sessions after upgrade to RAS v18

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Symptom

After upgrade to RAS v 18.0.0, users may start having more than one session on different servers instead of getting reconnected to the existing session.

Issue occurs while RAS Console > Load Balancing > "Reconnect to disconnected sessions" is enabled.

Cause

Product bug RAS-46069

Resolution

Upgrade Parallels Remote Application Server to 18.0.1.1.22497 or above.

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