KB Parallels: New user sessions might be created on different RDSH instead of reconnecting to the existing sessions after upgrade to RAS v18

New user sessions might be created on different RDSH instead of reconnecting to the existing sessions after upgrade to RAS v18

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Applies to:
- Parallels Remote Application Server 18.0
Last Review: Jul 14, 2021
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Symptom

Since upgrading to RAS v 18.0.0, users may start having more than one session on different servers instead of getting reconnected to the existing session.
Issue occurs while RAS Console > Load Balancing > "Reconnect to disconnected sessions" is enabled.

Cause

This is a known issue in early builds of RAS v18.

Resolution

Upgrade Parallels Remote Application Server to 18.0.1.1.22497 or above.

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