Failed to decrypt received data

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Symptoms

 controller.log:

[E 06/00000045/T31E4/P12BC8] 15-07-20 21:32:02 - Failed to decrypt received data.
[E 06/00000045/T31E4/P12BC8] 15-07-20 21:32:53 - Failed to decrypt received data.
[E 06/00000045/T31E4/P12BC8] 15-07-20 21:32:53 - Failed to decrypt received data.
[E 06/00000045/T39A8/P12BC8] 15-07-20 21:33:21 - Failed to decrypt received data.
[E 06/00000045/T39A8/P12BC8] 15-07-20 21:33:31 - Failed to decrypt received data.
[E 06/00000045/T39A8/P12BC8] 15-07-20 21:33:31 - Failed to decrypt received data.
[E 06/00000045/T31E4/P12BC8] 15-07-20 21:33:34 - Failed to decrypt received data.
[E 06/00000045/T39A8/P12BC8] 15-07-20 21:33:46 - Failed to decrypt received data.

Cause

The behavior is by design for the cases when Client version 17.1 and above is connecting to a lower version of RAS. (e.g. 17.0)

Resolution:

In general, this error can be ignored and it does not cause any issues by itself.

To stop seeing the error, we recommend upgrading Parallels Client to v17.1 or higher, ideally to match the current RAS build installed.

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