After the enrollment process attempt the Parallels Mac Management Agent shows one of the following errors:
- The Parallels Mac Management for Microsoft SCCM registration was unsuccessful. Please contact your system administrator for assistance. License status: Expired
- The Parallels Mac Management for Microsoft SCCM registration was unsuccessful. Please contact your system administrator for assistance. License status: Not Activated
At the same time, the System Center Configuration Manager Console > Administration > Overview > Parallels Mac Management > Licenses pane indicates that the license is active, valid and has enough available seats to connect additional Macs.
The /Library/Logs/pma_agent.log has the corresponding record on the Mac, i.e. for the "Not Activated" state:
pma_agent_registrator failed: License status: Not activated (-1)
A record of another, currently unlicensed Parallels Configuration Proxy (CM Proxy), is present in the same domain.
As a result, a Mac is routed to a wrong CM Proxy with the expired license key.
Delete the obsolete/unlicensed PmaConfigMgrProxy items in ADSI Edit (adsiedit.msc) > System > ParallelsServices, leaving only the active ones.
Please note that additional permissions to manage the Domain Controller might be required.
Was this article helpful?
Tell us how we can improve it.