Information

2FA window in Parallels Client prompts for OTP only, alternative authentication methods are not available:



However, you'd like to authenticate using push notification in Duo mobile app, via phone callback or to receive passcode in SMS.
This feature is under development at this moment.

Please note that this has bedd adressed by Parallels Remote Application Server version 18 and above.

Meanwhile, you may use the following workaround to take advantage of these methods:

• type push in the OTP field and click OK to receive push notification in Duo mobile app:
  
   
• type phone in the OTP field and click OK to authenticate via phone callback.
  RAS administrator should increase timeout in 2FA provider settings approximately to 60 seconds for this authentication method to work properly:
  
   
• type sms in the OTP field and click OK to receive passcode in SMS.