KB Parallels: RAS Universal Scanning fails since upgrading to RAS v16.2.5

RAS Universal Scanning fails since upgrading to RAS v16.2.5

0 users found this article helpful

Applies to:
- Parallels Remote Application Server 16.2
Last Review: Dec 3, 2018
Available Translations:
Get updates Download

Symptoms

Users are not able to scan, each attempt results to an error.
Parallels Client version 16.5.0 (build 20264), 16.2 (build 19504) or below.
The issue started since RAS v16.2.5.19571

Resolution

Please update Parallels Client to version v16.2 (build 19570) or 16.5 (build 20448) (recommended).

Latest Parallels Client can be downloaded from here:https://www.parallels.com/products/ras/download/client/

Was this article helpful?

Tell us how we can improve it.