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Keyboard and mouse do not work in a Parallels Access remote session after upgrade to macOS 10.14

APPLIES TO:
  • Parallels Access

Symptoms

I've upgraded my macOS to Mojave and now I cannot use keyboard and mouse when I connect to my Mac via Parallels Access

Cause

This issue is currently under investigation at our development team.

Resolution

1) Open your Mac System requirements - Security - Accessibility - Privacy - Accessibility and uncheck Parallels Access Agent.

2) Restart Mac

3) Put a tick back to Parallels Access Agent in System requirements - Security - Accessibility - Privacy - Accessibility




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