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Checking the RAS VDI Agent Status

APPLIES TO:
  • Parallels Remote Application Server 16.5

To verify that the RAS VDI Agent is installed and functions properly, do the following:

  1. First, you can look at the Agent State column in the VDI Hosts list (Farm / VDI Hosts / Virtual Desktop Hosts). If there's a problem with the agent, the column will display an appropriate description. Note that in addition to the description, the Agent State column uses a color code to indicate the agent status as follows:
  • Red — Not Verified
  • Orange — Needs Update
  • Green — Verified 
  1. Right-click a host and then click Troubleshooting > Check Agent in the context menu.
  2. The VDI Agent Information dialog opens displaying the information about the VDI Agent, VDI Services, and other related info.
  3. If the VDI Agent is not installed, click the Install button and follow the onscreen instructions.  see here



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