How to manually collect logs from HALB appliance

0 users found this article helpful


If for any reason it is impossible to retrieve HALB appliance logs via RAS Console, follow these steps:

  1. Press ALT+F1
  2. Login as "root" using password "Pa$$w0rd"
  3. Run the following commands in the shell:

    sed -i 's/"0"/"1"/' /etc/sysconfig/current/logging 
  4. Once the appliance reboots, reproduce the issue, repeat steps 1+2, and zip the logs:

    /usr/local/tuxsetup/bin/tuxsetup gen_debug
  5. The log zip will be placed in the /root/ directory, to retrieve it you need to enable ssh:

    sed -i 's/"0"/"1"/' /etc/default/ssh
    service ssh start
  6. Retrieve the zip using SCP, FileZilla or some other SFTP client.

Was this article helpful?

Tell us how we can improve it.