Search

Language:  

Available article translations:

28-00000003 - DeepNet server not valid

APPLIES TO:
  • Parallels Remote Application Server 16.2

Please note: this KB article is applicable only if DualShield is used as a Second level Authentication solution.

Symptoms

After upgrading Parallels Remote Application Server to version 16.2 it is no longer possible to change Second Level Authentication provider settings receiving following errors:

28-00000003

Failed to register Dual Shield agent

Cause

It is confirmed to be an issue with DualShield Authentication Platform related to Windows Security Updates.

Resolution

In order to resolve this issue please upgrade your instance of DualShield Authentication Platform to version 5.9.4.1205 that addresses this issue.




8c1bd7ac0efc8c4ffbb530ad3ab16fae 1d70d1f9c41d01c5f7202a4290e434e1

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No