Symptoms

Sometimes, a new user, which is added to AD Group is not able launch some published application while using RAS Web Portal. The following error occurs:

Cause

Parallels Development Team is aware about this issue and working on the resolution

Resolution

Update to the most recent version of Parallels Remote Application Server

Workaround

1. Go to RAS Console > Connection > Settings tab.

2. Press Clear Sessions ID's button.

   

   

3. After re-login to the Web Portal the issue should be resolved.

NOTE: Please repeat this procedure whenever something changes from the Active Directory that affects published applications filtering (e.g. new user added to specific AD Group, new group created, etc.)