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Unable to validate license / Cannot contact the licensing server

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Unable to validate RAS license, and status shows up as "Cannot contact licensing server". Unable to reactivate the license from RAS Console.

Cause

Parallels RAS servers were relocated to Malta, and most probable reason is that it is blocked by Geo IP or firewall.

Resolution

Following FQDNs need to be added to exclusions list and connection over port 443 should be possible:

account.parallels.com
license.parallels.com
ras.parallels.com
s.parallels.com



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