Search

Language:  

Available article translations:

Internal Error <65540>

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

When starting a published application in Parallels Client for Mac or Linux, following error message is displayed, accordingly:

Mac:

alttext

The following entries could be found in ParallelsClient.log file on Mac side(~/Library/Containers/com.2x.Client.Mac/Data/):

[I 00/00000000/T09EED000/P0000DC1D] Thu May 17 03:27:49 2018 - Starting RDP Connection to <server_name>
[W 00/00000000/T09EED000/P0000DC1D] Thu May 17 03:27:49 2018 - RDP Connection to <server_name> closed with disconnect reason 65540
[I 00/00000000/T951B6380/P0000DC1D] Thu May 17 03:29:01 2018 - RAS idle timeout reached

 

Linux:

Error 66: An internal error has occurred.

Cause

Parallels Client 16.2 for Mac uses RemoteFX/RemoteFX Adaptive graphic acceleration.

Parallels Client for Mac doesn't support Lossless image quality for a RemoteFX/RemoteFX Adaptive graphic acceleration.

Resolution

Edit RemoteFX image quality GPO on Terminal Server(s):

  1. Start gpedit.msc and go to :

    Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment
    
  2. Change “Configure image quality for RemoteFX Adaptive Graphics” value to High.

    alttext

    alttext

  3. Alternatively, you may disable RemoteFX graphic acceleration in Parallels Client > Connection Properties > Display

    alttext




1d70d1f9c41d01c5f7202a4290e434e1

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No