Symptoms

• Unable to clone VDI virtual machines.
• When creating virtual guests using RAS Template, only one virtual machine is getting copied.

Cause

RAS VDI Agent appliance and virtual machine template are located in different subnets. In this scenario cloning will not work properly, since the VDI Agent cannot see the discovery broadcasts sent by the Guest Agent.

Resolution

Put VDI Agent appliance and virtual machine template in the same network.