KB Parallels: Virtual machine cloning stops after copying template: sysprep is not launched

Virtual machine cloning stops after copying template: sysprep is not launched

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Applies to:
- Parallels Remote Application Server
Last Review: May 16, 2016
Related Articles:
- Virtual machine cloning stops after copying template: sysprep fails
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Symptoms

Unable to clone VDI virtual machines.
When creating virtual guests using RAS Template, only one virtual machine is getting copied.

Cause

RAS VDI Agent appliance and virtual machine template are located in different subnets. In this scenario cloning will not work properly, since the VDI Agent cannot see the discovery broadcasts sent by the Guest Agent.

Resolution

Put VDI Agent appliance and virtual machine template in the same network.

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