Symptoms

1. I have a Gateway installed on the server, however, its status is "Not verified" in Remote Application Server Console.
2. If I try to reinstall it I am getting an error: Cannot install 2X SecureClientGateway on your local machine:

Cause

• Incorrect Gateway configuration.
• Remote Application Server Publishing Agent server IP address has been changed.

Resolution

1. Stop 2X SecureClientGateway service from services.msc applet.
2. Navigate to Remote Application Server installation directory (default is C:\Program Files (x86)\2X\ApplicationServer), go to AppData > Settings subdirectory and rename GatewayCache.xml to GatewayCache.xml.old.
3. Start 2X SecureClientGateway service.