Symptoms
- I have a Gateway installed on the server, however, its status is "Not verified" in Remote Application Server Console.
- If I try to reinstall it I am getting an error: Cannot install 2X SecureClientGateway on your local machine:
Cause
- Incorrect Gateway configuration.
- Remote Application Server Publishing Agent server IP address has been changed.
Resolution
- Stop 2X SecureClientGateway service from services.msc applet.
- Navigate to Remote Application Server installation directory (default is C:\Program Files (x86)\2X\ApplicationServer), go to AppData > Settings subdirectory and rename GatewayCache.xml to GatewayCache.xml.old.
- Start 2X SecureClientGateway service.
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