In some of the cases RASAttachment.zip file may be required for further investigation.
To collect it do the following:
In the Remote Application Server Console click on Help > Troubleshooting.
At opened window click on Send Support Request.
At Contact Support window select the option Save Zip file and click on Save.
Save resulting RASAttachment.zip file.
Note: It may take several minutes to generate RASAttachment.zip. Please wait until Contact Support window is automatically closed.