Search

Available article translations:

Terminal Server Agent not verified after the update to version 15

APPLIES TO:

Since updating Parallels Remote Application Server to version 15, Terminal Server Agent becomes not verified ( "Agent not found" status in the Console)
Restarting of "RAS Terminal Server Agent" service helps temporarily, but this issue reoccurs constantly.

alttext

Outdated registry entries and files wasn't removed.

On the affected Terminal Server uninstall RAS Terminal Server Agent component

Start regedit and delete following entries

HKEY_LOCAL_MACHINE\SOFTWARE\2X

HKEY_CURRENT_USER\Software\2X

FEEDBACK

Was this article helpful?
Tell us how we may improve it.

Parallels Toolbox for Mac updates summary
Installing Windows on your Mac using Parallels Desktop
"Unable to load the Parallels driver" error message appears
How to remove a virtual machine in Parallels Desktop for Mac
What bonus software comes with Parallels Desktop 13 for Mac?
Error: Unable to start the virtual machine. There's not enough disk space available...
ERROR: Unable to connect the USB device to your virtual machine
How to know if my computer is using EFI/UEFI or BIOS firmware interface?
Download links for legacy Parallels Desktop versions
Network problems in the virtual machine

Unable to use SSO in Parallels Client	Mar, 19 2018
UPD template is not created after enabling User Profile Disks	Mar, 14 2018
How to setup Multi Language settings on RD Session Hosts	Mar, 14 2018
"Access is denied" error when trying to shadow a session on RDS	Mar, 7 2018
Unbale to configure Paralells Mac Management MDM Link	Mar, 7 2018
How to convert a CNG certificate to CryptoAPI certificate.	Mar, 7 2018
How to manually collect logs from HALB appliance	Mar, 7 2018
Parallels Client SSO feature with Windows 10 PIN	Mar, 7 2018
How to generate RASAttachment.zip file in Parallels Remote Application Server 16	Mar, 2 2018
OS X High Sierra OS corrupted after imaging a Mac	Mar, 2 2018

More...

How to upload files to a Parallels file share	Mar, 23 2018
How to use CD/DVD drive on either Mac or Windows	Mar, 22 2018
Parallels Desktop system extensions are blocked on macOS 10.13 High Sierra	Mar, 22 2018
Unable to resize this hard disk. Its file system might be corrupted.	Mar, 21 2018
How to import your Boot Camp partition into a Parallels Desktop virtual machine?	Mar, 21 2018
"The virtual machine processor was reset by the operating system." error message	Mar, 20 2018
OpenGL support in macOS and Linux virtual machines	Mar, 20 2018
How to downgrade Parallels Desktop?	Mar, 19 2018
Unable to use SSO in Parallels Client	Mar, 19 2018
Parallels Desktop 13 for Mac Home and Pro Edition updates summary	Mar, 16 2018

More...