Symptoms
Since updating Parallels Remote Application Server to version 15, Terminal Server Agent becomes not verified ( "Agent not found" status in the Console)
- Restarting of "RAS Terminal Server Agent" service helps temporarily, but this issue reoccurs constantly.
Cause
Outdated registry entries and files wasn't removed.
Resolution
- On the affected Terminal Server uninstall RAS Terminal Server Agent component
Start regedit and delete following entries
HKEY_LOCAL_MACHINE\SOFTWARE\2X HKEY_CURRENT_USER\Software\2X- In Program Files x86 delete 2X folder
- Install RAS Terminal Server Agent
Yes
No
