Collecting Detailed Logs from Parallels Remote Application Server v16

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Information

This article describes how to enable detail logging on each Parallels Remote Application Server 16 components.

Note: Please grant Users group Full Control permissions under "C:\ProgramData\Parallels\RASLogs\devredir.log" and "C:\ProgramData\Parallels\RASLogs\shell.log" files before registry change.

Detailed logging for Publishing Agent:

  1. In the registry editor go to

    HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\2XController 
    

    Note: (For 64bit operating systems check the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\2XController key)

  2. Create a new DWORD key called LogLevel. Assign it a decimal value of '5'. Click OK.

  3. Create a new DWORD key called Debug. Assign it a decimal value of 1. Click OK.

  4. Create a new DWORD key called ConsoleLogLevel. Assign it a decimal value of 5. Click OK

  5. Create a new DWORD key called MoreDetails. Assign it a decimal value of 1. Click OK

    Note: To apply these settings all you need to do is press apply from the console. You don't need to restart the publishing agent.

Detailed logging for RDSH Agent

  1. In the registry editor go to

    HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\TSAgent
    

    Note: (For 64bit operating systems check the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\TSAgent key)

  2. Create a new DWORD key called LogLevel. Assign it a decimal value of '5'. Click OK.

  3. Create a new DWORD key called Debug. Assign it a decimal value of 1. Click OK.

  4. Create a new DWORD key called ConsoleLogLevel. Assign it a decimal value of '5'. Click OK

  5. Restart the RAS RD session host agent service.

Detailed logging for Gateway Agent

  1. In the registry editor create a key

    HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\2XProxyGateway 
    

    Note: (For 64bit operating systems check the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\2XProxyGateway key)

  2. Create a new DWORD key called LogLevel. Assign it a decimal value of '5'. Click OK.

  3. Create a new DWORD key called Debug. Assign it a decimal value of 1. Click OK.

  4. Create a new DWORD key called ConsoleLogLevel. Assign it a decimal value of '5'. Click OK

Logs from Parallels Client

To enable extended client logging in Parallels Client go to Options > 'Enable extended logging'.

The log file log file will be in:

    "C:\Users\%username%\Application Data\2XClient\ClientLog.txt"

Alternatively, you may use scripts  to set detailed logging:

  1. Folderpermissions.sh – set permissions on files 
  2. Controller.sh – detailed log for Publishing Agent
  3. GW.sh – detailed log for Gateway
  4. RDS – detailed log for RD session host
  5. AllinOne.sh – detailed log for all components and set files permissions.

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