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Published items are not mirrored on client machine

APPLIES TO:
  • Parallels Remote Application Server 14.1

Symptoms

Launching a published application will result in a black screen on a client machine. Sometimes the application will be displayed, but all background will be in black.

Cause

Outdated RDP version on client machine.

Resolution

Apply available Windows Updates. Verify that supported RDP version is at least 8.1.




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