Collecting Logs from Parallels Remote Application Server v15.0

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By default, logging is disabled on the Parallels Remote Application Server. Logging can be enabled per server or per site, as described below:

To enable and configure logging, in the RAS Console, navigate to Farm / / Settings.

Parallels Remote Application Server Auditing Logging

The auditing log contains information about the opened sessions and the total time for each session.

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Auditing logs can be configured on the Auditing tab page:

Parallels Remote Application Server Logging Per Server

Parallels Remote Application Server logs are used by Parallels Support for troubleshooting purposes.

To manage logging for a particular Terminal Server:

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  1. In the RAS Console, navigate to Farm / / Terminal Servers.
  2. To enable logging for a server, right-click the server and then click Enable logging in the context menu.
  3. To view the log file for a server, right-click the server and click Request Log in the context menu.
  4. To clear a server log file, right-click the server and then click Clear Log File in the context menu.

To manage logging for a particular PA Server:

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  1. In the RAS Console, navigate to Farm / / Publishing Agents.
  2. To enable logging for a server, right-click the server and then click Enable logging in the context menu.
  3. To view the log file for a server, right-click the server and click Request Log in the context menu.
  4. To clear a server log file, right-click the server and then click Clear Log File in the context menu.

Parallels Remote Application Server Logging Per Site

You can also enable, disable, and manage logging globally for all servers on a given site.

Note: When reporting a problem to Parallels Support it is useful to prepare the log file which can be sent with the support request. To prepare the log file follow the below procedure:
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To manage global logging:

  1. In the RAS Console, navigate to Farm / / Settings and click the Global Logging tab.
  2. Use the items in the Actions section to perform the following actions:

    • Start All Logs. Enables logging on all servers within the site.
    • Stop All Logs. Stops all logging.
    • Retrieve All Logs. Retrieves all logs and saves them to a file (you'll need to specify the file name and the target location).
    • Clear All Logs. Clears all logs. Note that once you click this item, the logs will be cleared with NO additional warning.
  3. In the Settings section, specify how often the log file should be backed.

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