Symptoms
Terminal Server Agent shows red status "Agent not found"
Cause
Antivirus software misconfiguration.
Resolution
The following Antivirus exclusions needs to be set:
RAS Servers and RDP clients:
Folders and subfolders:
Version 15:
- Program Files (x86)\Parallels
- program Files\Parallels
Previous versions:
- Program Files\2x
- Program Files (x86)\2x
One file on RAS Servers :
- C:\windows\System32\memshell.exe
Yes
No
