Symptoms

Terminal Server Agent shows red status "Agent not found"

Cause

Antivirus software misconfiguration.

Resolution

The following Antivirus exclusions needs to be set:

RAS Servers and RDP clients:

Folders and subfolders:

Version 15:

• Program Files (x86)\Parallels
• program Files\Parallels

Previous versions:

• Program Files\2x
• Program Files (x86)\2x

One file on RAS Servers :

• C:\windows\System32\memshell.exe