User printouts are coming out incorrectly. Some typical symptoms might include:
- Malformed characters within the print job
- Incorrect paper size
The cause is usually very circumstantial and sometimes might occur due to different app compatibility which is submitting the job to the spooler
In most cases, a workaround may be placed by changing the printing data format to PDF or BMP.
NOTE: printing times with BMP will take longer.
This kind of issues shall be investigated further, Please follow the article below gather required data from customer: