Symptoms

User printouts are coming out incorrectly. Some typical symptoms might include:

• Malformed characters within the print job
• Incorrect paper size

Cause

The cause is usually very circumstantial and sometimes might occur due to different app compatibility which is submitting the job to the spooler

Workaround

In most cases, a workaround may be placed by changing the printing data format to PDF or BMP.

NOTE: printing times with BMP will take longer.

This kind of issues shall be investigated further, Please follow the article below gather required data from customer:

How to collect printer job for troubleshooting printer issues