[Internal] Printouts are incorrect

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Symptoms

User printouts are coming out incorrectly. Some typical symptoms might include:

Cause

The cause is usually very circumstantial and sometimes might occur due to different app compatibility which is submitting the job to the spooler

Workaround

In most cases, a workaround may be placed by changing the printing data format to PDF or BMP.

NOTE: printing times with BMP will take longer.

This kind of issues shall be investigated further, Please follow the article below gather required data from customer:

How to collect printer job for troubleshooting printer issues

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