KB Parallels: Parallels Access Web Console asks for Windows user account password when there is none

Parallels Access Web Console asks for Windows user account password when there is none

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Applies to:
- Parallels Access
Last Review: Dec 24, 2019
Related Articles:
- Parallels Access cannot login to Windows computer
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Symptoms

I am successfully connected to the remote Windows computer via the Parallels® Access™ Web Console, but the console is asking me to enter a password for my Windows user account. I am sure there is no password set up for my account, why does it happen then?

Cause

Windows operating system security restriction for accounts with blank password.

Resolution

Once you have local access to the computer please hit Ctrl+Atl+Del > Change a password > and set up a password for your user account, e.g. '123' - even this simple password will be enough to be able to login into your user account remotely via the Parallels Access Web Console.

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