Free email support for Parallels Desktop 8 will be ended on September 4, 2014.
It means that if you need technical assistance with Parallels Desktop 8 for Mac after this date, you will need to buy a Support Phone Package.
If you would like to receive unlimited 24/7 technical support and experience the best Parallels Desktop for Mac performance, we highly recommend you to upgrade to the latest version - Parallels Desktop 10 for Mac.
Parallels Desktop 10 includes free 30 day post activation phone and chat support and 2 years of free email support from the date of release. The latest version also brings many of the announced features of Mac OS X Yosemite to Windows and Windows applications. There are new ease-of-use improvements including Wizards that will guide you through optimizing your experience, improved performance and battery life, and improved usability between operating systems so that you can complete tasks more quickly.
You can upgrade to Parallels Desktop 10 for Mac at https://www.parallels.com/products/desktop/