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Parallels Tools instalation fails with the error 0xe0000234: Driver is not intended for this platform.

  • Parallels Desktop 9 for Mac Standard Edition


I am unable to install Parallels Tools. The following errors appeared in parallels_tools-setup.log ( located in C: Windows/Temp ):

 [G] [ToolsSetup] GetMsiProperty: ERROR_FAILED_TO_CREATE_DEVNODE_PARAVIRT = 'Failed to create "root enumerated device" necessary to install Parallels Paravirtualization driver.'
 Error 1784: The supplied user buffer is not valid for the requested operation.
 [G] !!!  inf:                          Error 0xe0000234: Driver is not intended for this platform.
 [G] !!!  dvi:                          Error 0xe0000234: Driver is not intended for this platform.
 [G] [ToolsSetup] 2014-07-25 13.16.23  : Fatal error during installation.


Incorrect installation file.


  1. Make sure that you have the latest version of Parallels Desktop.
  2. Start Parallels Desktop, but do not start your Virtual Machine.
  3. Go to Virtual Machine ->Configure -> Hardware -> CD/DVD 1
  4. Connect Parallels Tools iso file manually:

  5. Try to install Parallels Tools once again.

NOTE: If you still unable to install Parallels Tools, check the last parallels-tools-setup.log ( located in C: Windows/Temp ) - you will see another error, so please try to fix it using appropriate articles.

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