Parallels Access: Solving slow or unstable connection problems

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Symptoms

When using Parallels Access app to connect from my mobile device to my Mac or PC, the connection is slow and sometimes even disappears.

Cause

The following factors may affect connection quality for both mobile device and a remote computer:

Troubleshooting

Resolution

In case you experience delayed data delivery to your mobile device or broken connections, please try the following:

You can also try the solutions from KB 116685 How do I tune Parallels Access for better performance?

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