I cannot open files from my Dropbox or Google Drive cloud storages using Office for Windows programs (Windows, Excel). Empty globe icons are displayed.
We can't connect to Cloud share because a plug-in is missing or not working
You don not have Dropbox or Google Drive installed on your Mac.
You have disabled Shared Cloud feature in your virtual machine's Configuration.
- You are trying to access the files from the different PC.
Ensure you have corresponding applications installed on your Mac. Go to https://dropbox.com or https://drive.google.com to download and install the corresponding apps if necessary.
Enable Shared Cloud feature in the virtual machine's Configuration -> Options -> Sharing
Remove unnecessary cloud services from your Office account:
Go to File -> Account in your Office app, find the non-working service and click ‘Remove service’ button.
Then close and reopen your Office apps.