My computer shows Offline in Parallels Access

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My computer shows as Offline in Parallels Access on my mobile device/in browser.


  1. Make sure your computer is turned on
  2. Make sure your computer is not in Sleep mode
  3. Open Parallels Access agent window:

for macOS: Click on Parallels Access agent icon in the top menu -> select Manage Access...

for Windows: Double-click the Parallels Access icon in the system tray

If Parallels Access agent is log in and accessible, try performing the steps below and check:

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