Information

Parallels Access can operate on both mobile and Wi-Fi networks. To adjust your settings for the best performance please follow the general tips below:

1. Use reliable Wi-Fi networks when possible for a more stable connection.

2. Turn off "Use Detailed Log Messages" option:

   • on iOS devices: Settings > Access and in Troubleshooting section click Use Detailed Log Messages;
   • on Android devices: Start Parallels Access, click on  > Settings, and in Troubleshooting section click Use Detailed Log Messages.

3. Turn off Sound when it is not necessary:

   • on iOS devices: Settings > Access, and in General section click Sound > Mute;
   • on Android devices: Start Parallels Access, click on  > Settings, and in General section click Sound > Mute.

4. Turn off Microphone.

   Click on cogwheel icon in Parallels Access toolbar > Microphone.

   

5. If you are experiencing a black screen when connecting from an iOS device, try changing Parallels Desktop Retina Mode to the opposite value by going to iOS Settings > Access > General.

   

6. Another option for fixing the black screen issue on an iOS device may be decreasing the MTU value in Parallels Access client preferences:

   • Launch Parallels Access Client; 
   • Tap 5 times the word "Computers" at the top bar; 
   • Set the MTU value to something in the range of 800-1150.