Troubleshooting Sound Issues

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Troubleshooting Sound Issues.

NOTE: Parallels Tools must be installed in your virtual machine.

  1. Make sure audio is working properly on your Mac side.

    The easiest way to check whether audio is working on your Mac is to try to play any audio or video file or online audio/video on your Mac.

    Please use the following Apple knowledge base article to fix sound issues on your Mac: Troubleshooting issues with no audio from built-in speakers on Macs

  2. Make sure audio is properly configured in your virtual machine Configuration:

    2.1. Open Mac System Preferences > Sound, then note what devices are chosen for Input and Output

    2.2. Open your virtual machine's Configuration > Hardware > Sound.

    • Make sure Connected option is checked.

    • Make sure either Default or the specific device corresponding to the real device on your Mac Sound preferences (2.1.) is selected for both Input and Output device.

    2.3. If you use a USB audio device, make sure it is not attached to your virtual machine as a USB device:

    In Parallels Desktop menu select Devices -> External devices and look for the device in the drop-down list. If you see your device is there and it has a check-mark, it means the device is currently connected to your virtual machine. Click the device to disconnect it from the virtual machine.

  3. Make sure audio is properly configured in Windows virtual machine.

    3.1. Parallels Tools should be installed and updated. If Parallels tools are not installed or there is a red icon for Parallels Tools in the tool bar, please go to Parallels Desktop menu -> Virtual machine and select 'install Parallels Tools'. To learn more about the Parallels Tools installation process please visit KB #115835 and KB #112609

    3.2. Make sure the Parallels Audio Controller is installed.

    Open the Device manager (In Windows Explorer right-click Computer, select 'Manage' and click 'Device manager'). Under 'sound, video and game controllers' look for Parallels Audio controller.

    If you are not able to find Parallels Audio controller or it has exclamation mark next to it you may want to reinstall Parallels Tools.

    3.3. Open Volume Mixer (Windows Start > Control Panel > Hardware and Sound > Adjust system volume under the Sound option) and make sure the output sound is not muted.

    3.4. For more sound troubleshooting options please check this troubleshooting guide from Microsoft

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