Parallels Mobile: Solving slow or unstable connection problems

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Symptoms

When using Parallels Mobile app to connect from my mobile device to my Mac or VM, the connection is slow and sometimes even disappears.

Cause

The following factors may affect connection quality for both mobile device and remote Mac:

Troubleshooting

Resolution

In case you experience delayed data delivery to your mobile device or broken connections, please try the following:


In case you experience delayed data delivery, but the connection does not break, please try these steps:

Note: Access to Mac via Parallels Mobile application is possible only for Parallels Desktop 7 for Mac users.

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