Symptoms
I am unable to delete snapshots of my virtual machine. Parallels Desktop displays the following error:
Unable to complete the operation
The files required for the operation could not be found.
Problem ID: 19014
Cause
Virtual Machine's misconfiguration
Resolution
Warning: We strongly recommend to create a backup copy of your Virtual Machine before applying the solution below!
Please take into account the size of virtual machine comparing to free space on Macintosh HD.
Once you created a backup copy, please proceed with the following:
Locate your Virtual machine in Finder
Right click on the *.pvm file of your virtual machine -> choose Show Package Contents
In Mac OS X, go to Applications > Utilities and launch Terminal. Type the following but do not execute:
prl_disk_tool merge --hdd
Drag the *.hdd file into Terminal and drop it right next to "prl_disk_tool merge --hdd ". In Terminal you will see something like this:
prl_disk_tool merge --hdd /Users/Username/Documents/Parallels/Windows\ 7.pvm/Windows\ 7-0.hdd
Note: There should be a space between '--hdd' and 'Users/Username...'
Press Enter/Return key to run the command and merge the snapshots.
- In the same directory (inside Virtual Machine's bundle) delete Snapshots.xml file