ISSUE
When trying to start the virtual machine, you receive the error message: "
Unable to authenticate the user."
CAUSE
prlctl set "Virtual Machine Name" --start-as-user username:password
command was executed. And now the virtual machine is set up to start under a specific user.
Resolution
NOTE: We strongly recommend that you
make a backup of the virtual machine before following the below troubleshooting steps.
Once the backup is ready, right-click on your virtual machine in the Virtual Machine list →
Show in Finder → Right Click on
PVM file →
Show Package Contents → choose
config.pvs →
Open with →
Others → select
Text Edit
You will see lines similar to these in your config.pvs file:
<VmStartLoginMode>2</VmStartLoginMode>
<VmStartAsUser>Username</VmStartAsUser>
<VmStartAsPassword>Password</VmStartAsPassword>
Please make the following changes:
<VmStartLoginMode>0</VmStartLoginMode>
<VmStartAsUser></VmStartAsUser>
<VmStartAsPassword></VmStartAsPassword>