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Keyboard issues troubleshooting

  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition
  • Parallels Access
  • Parallels Remote Application Server 14.1


  • Your wired or wireless keyboard does not work in a Virtual Machine
  • Hot keys, key combinations, shortcuts do not work
  • You are unable to type specific characters like @ ~ $
  • Keyboard layouts issue


  • If your keyboard does not work at all in a Virtual Machine, please check Keyboard does not work at all part of this article.
  • If you have a shortcut issue, hot key or key combinations issue please check Shortcuts issues troubleshooting part of this article.
  • If you are unable to type specific characters, please check Specific and National characters troubleshooting part of this article.
  • If you have a keyboard layout issue, please check Keyboard layouts issue part of this article.


  1. Select Virtual Machine, click Configure.
  2. Click on the Hardware Tab and select Mouse and Keyboard.
  3. For the options "Mouse" and "Keyboard" select "Optimize for games" from each of their drop-down options.
  4. See if it will resolve the concern.

Keyboard does not work at all

113632 - Unable to use Wireless Keyboard in Windows virtual machine;

112939 - Mouse and keyboard drivers in Windows Virtual Machine;


Shortcuts issues troubleshooting

5443 - Quicken hot key 'CTRL+SHIFT' does not work;

111877 - CTRL + Arrow Functionality Lost;

5020 - F9-F12 function keys do not work as expected in Virtual Machine.

Specific and National characters troubleshooting

5965 - Keyboard mapping for national-specific layouts;

113652 - Unable to use Num Lock in Windows Virtual Machine;

112603 - The "pipe" character is missing in virtual machine with German keyboard layout;

113905 - CapsLock does not work correctly in Windows virtual machine.

Keyboard layouts issue

113706 - How to switch to my Mac keyboard layout in Windows virtual machine?

111674 - Keyboard layouts in Parallels Desktop.

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