Using the Parallels Client for Web

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The Parallels Client for Web is a Remote Application Server client application that runs inside a web browser. End users can use Parallels Client for Web to view, launch, and work with remote applications and desktop in a web browser. The Parallels Client for Web does not require end users to install additional software on their devices, therefore it is not platform-specific.

The only requirement to use Parallels Client for Web is an HTML5-enabled web browser that must be installed on a client device.

Open Parallels Client for Web

To open Parallels Client for Web in a web browser, enter one of the following in a web browser, depending on your setup:


When you open the URL in a web browser, the login page is displayed.

Note: By default, when a user opens Parallels Client for Web for the first time, the cookie consent message is displayed at the top of the page in accordance with the GDPR regulation. To read the Parallels cookie policy, the user clicks the provided link. To agree with the policy, the user clicks "Got it" to close the message and continue. The Remote Application Server administrator can disable the cookie consent message in the Theme settings in the Remote Application Server Console.
To log in to Parallels Remote Application Server, specify your user name in the UPN format ( and password and click "Sign in".
Note: If Parallels Remote Application Server is configured to use Google Authenticator as a second-level authentication provider, an additional dialog opens where the user can either scan a QR code or use a secret key to generate a one-time password (OTP). For details, please see the Parallels Remote Application Server Administratos Guide.

Once the user is logged in, one of the scenarios described below takes place depending on how the Parallels Client for web is configured on the server-side. 

Launching apps in Parallels Client and fallback to Browser

With this option configured on the server side, you will see a dialog box in the web browser with the following options:

If Parallels Client is not detected, a new dialog box will be presented:

After the installation, you should see Parallels Client for Web displaying published resources that you can use.

You can now run remote applications and desktop in Parallels Client or in a browser (Parallels Client for Web). The default method for running applications and desktops is Parallels Client. To run a remote application or desktop in a browser, right-click it (or tap and hold on a mobile device) and then choose "Open in this tab".

Launch apps in Parallels Client Only

When this option is configured on the server-side, you will see a dialog box prompting you to install Parallels Client. Click the link provided to open the Parallels Client download and installation page and follow the instructions. After you install Parallels Client, the main Parallels Client for web screen opens displaying published resources that you can use. If you now double-click or tap a resource, it will be launched in Parallels Client.

Launch apps in Browser Only (Parallels Client for Web only)

With this option configured, the main Parallels Client for Web screen opens with no additional prompts. Remote applications and desktops will be launched in the web browser.

Main Menu Options

To open the Parallels Client for Web main menu, click or tap the "person" icon in the upper right. You can select from the menu options described below.


Displays information about Client ID and Parallels Client for Web version.


Allows you to configure the following settings:

Cookie Settings

Provides information about privacy and user-information stored by Parallels Client for Web, allows to disable Analytics Cookies.

Change Password

Allows the user to remotely change their domain password. When the password is being changed, the password requirements are displayed on the screen, so the user can follow them for the new password to be accepted. This option can be disabled through Client Policies (Control settings > Password > Prohibit changing password)

Note: Password requirements might not be shown correctly if Fine-grained password policies are in use.

Detect client

Determines if Parallels Client is installed on the local computer. If Parallels Client is not installed, gives user an option to install it.

Download Client

Opens a web page with instructions on how to download and install Parallels Client.


Ends user session with Parallels Remote Application Server and logs the user out

Note: Only ends Remote Application Server Session, RDP sessions will behave according to the configuration set by policies and actions of the user. 

Running Remote Applications and Desktops

To launch a remote application or desktop in User Portal, do one of the following:

Note: To open a resource in Parallels Client from the HTML5 page, a URL with a custom scheme is used. When you double-click on a resource on the HTML5 page, the URL is executed and is then passed to Parallels Client which uses the instructions that it contains to open the resource

Using drag and drop functionality

Parallels Client for Web supports drag and drop functionality when running remote applications and desktops.

Note: The Allow file transfer command option must be enabled on the Gateway for the drag and drop functionality to work. 

Here's how to use drag and drop when working with a remote application:

  1. Select a file on your local computer
  2. Drag and drop the selected file to an app. The 'Save as' window will pop up.
  3. Enter a name for the file and save it. The file will be saved on the server hosting the app

You can also drag and drop files between two remote apps running on different hosts. Here's how to use drag and drop with a remote desktop:

  1. Select a file on your local computer
  2. Drag and drop the selected file to a remote desktop. The 'save as' window will pop up
  3. Enter a name for the file and save it. The file will be saved on the desktop on the server that hosts it

Other useful features

Other useful functionality on the main Parallels HTML5 Client screen includes the following:

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