Information
Parallels Access can operate on both mobile and Wi-Fi networks. To adjust your settings for the best performance please follow the general tips below:
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Use reliable Wi-Fi networks when possible for a more stable connection.
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Turn off "Use Detailed Log Messages" option:
- on iOS devices: Settings > Access and in Troubleshooting section click Use Detailed Log Messages;
- on Android devices: Start Parallels Access, click on
> Settings, and in Troubleshooting section click Use Detailed Log Messages.
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Turn off Sound when it is not necessary:
- on iOS devices: Settings > Access, and in General section click Sound > Mute;
- on Android devices: Start Parallels Access, click on
> Settings, and in General section click Sound > Mute.
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Turn off Microphone.
Click on cogwheel icon in Parallels Access toolbar > Microphone.
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If you are experiencing a black screen when connecting from an iOS device, try changing Parallels Desktop Retina Mode to the opposite value by going to iOS Settings > Access > General.
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Another option for fixing the black screen issue on an iOS device may be decreasing the MTU value in Parallels Access client preferences:
- Launch Parallels Access Client;
- Tap 5 times the word "Computers" at the top bar;
- Set the MTU value to something in the range of 800-1150.
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