I cannot send any mail from the server even via command line. The following error occurs: "PERM_FAILURE: SMTP Error (state 13): 554 mail server permanently rejected message (#5.3.0)"

Daria Taranova — 2008-10-06 09:10:46

I cannot send any mail from the server even via command line. The following error occurs: "PERM_FAILURE: SMTP Error (state 13): 554 mail server permanently rejected message (#5.3.0)"

Article ID: 836

Last Review: Jul,13 2009

Author: Daria Taranova
Last updated by: Daria Taranova APPLIES TO:

Plesk 8.x for Linux/Unix
Plesk 7.5.x Reloaded

Symptoms

The following headers are bounced back during the test:

Delivery to the following recipient failed permanently: test@domain.com
Technical details of permanent failure: PERM_FAILURE: SMTP Error (state 13): 554 mail server permanently rejected message (#5.3.0)

Or you see the errors in maillog:

warning: trouble injecting bounce message, will try later

Resolution

This is a kind of permission error. Please check /usr/local/psa/var/log/maillog for errors. It usually happens when there are incorrect permissions on qmail binary files, like:


# ls -l /var/qmail/bin/qmail-queue*
-r-xr-xr-x    1 drweb    qmail      158268 Aug 16 11:08 /var/qmail/bin/qmail-queue
-r-xr-xr-x    1 root     qmail      158268 Sep 13  2004 /var/qmail/bin/qmail-queue.drweb
-r-xr-xr-x    1 root     qmail       12044 Aug 17 13:57 /var/qmail/bin/qmail-queue.origin

But the permissions must be:


# ls -la /var/qmail/bin/qmail-queue*
-r-s--x--x  1 drweb  qmail 161024 Oct 11 13:31 /var/qmail/bin/qmail-queue
-r-s--x--x  1 drweb  qmail 161024 Oct 11 13:31 /var/qmail/bin/qmail-queue.drweb
-r-s--x--x  1 qmailq qmail  16012 Aug 24 13:21 /var/qmail/bin/qmail-queue.origin

Otherwise, files in the qmail queue are created with wrong permissions and qmail can't write to drweb temp directory.

Also, fix permissions on the queue files with the following command:

for i in /var/qmail/queue/mess/*; do chown qmailq:qmail $i/*;done

If you have DrWeb installed on the server, please look at 1552.

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I cannot send any mail from the server even via command line. The following error occurs: "PERM_FAILURE: SMTP Error (state 13): 554 mail server permanently rejected message (#5.3.0)"