Parallels knowledgebase (KB) http://kb.parallels.com/ Parallels knowledgebase (KB) en Copyright 2008 Parallels Wed, 10 Sep 2008 00:00:00 +0600 Wed, 10 Sep 2008 00:00:00 +0600 rt-team@parallels.com <![CDATA[Upgrade fails with the "Failed to check whether a new license key is available" error.]]> http://kb.parallels.com/en/3543

Upgrade fails with the "Failed to check whether a new license key is available" error.

Article ID: 3543 
Last Review: Jun,1 2009
Author: Vitaly Malakhov
Last updated by: Vitaly Malakhov APPLIES TO:
  • Plesk 8.3 for Linux/Unix

Symptoms

I run upgrade using Autoinstaller but it stops with the error, even if the license is up to dated:

ERROR: Failed to check whether a new license key is available. The installation will not continue.

Cause

The problem appears with Autoinstaller 3.3.0 that was released with the very first build of Plesk 8.3.0 version. It has been fixed in the next autoinstaller 3.3.0 build, that may be downloaded from Plesk 8.3.0 download page.

Resolution

Download fresh autoinstaller (build is equal or greater then v3.3.0 build071228.14) that corresponds to your OS version and replace /usr/local/psa/admin/sbin/autoinstaller and /usr/local/psa/bin/autoinstaller files with new one

For example for CentOS 5 i386:

# wget http://download1.swsoft.com/Plesk/Plesk8.3/CentOS5/swsoft_installer_v3.3.0_build080116.12_os_CentOS_5_i386
# cp swsoft_installer_v3.3.0_build080116.12_os_CentOS_5_i386 /usr/local/psa/bin/autoinstaller
# cp swsoft_installer_v3.3.0_build080116.12_os_CentOS_5_i386 /usr/local/psa/admin/sbin/autoinstaller
# chmod 755 /usr/local/psa/admin/sbin/autoinstaller /usr/local/psa/bin/autoinstaller
# chown root:root /usr/local/psa/admin/sbin/autoinstaller /usr/local/psa/bin/autoinstaller


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]]> Vitaly Malakhov 3181 LastUpdated: 2009-06-01 06:54:24 2007-12-29 06:38:22