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Parallels Desktop support code

APPLIES TO:
  • Parallels Desktop
  • Customer Service and Licensing

Symptoms

I would like to know what a support code is, why I need it, where I can find that and how I should use it.

Resolution

A support code is a 10-digit number divided into 5-character blocks:

XXXXX-XXXXX

It is generated at the moment you register your activation key for Parallels Desktop.

You will need your support code to submit a request to Parallels Technical Support via email, phone or online chat.

Please check this article to find out how to get technical assistance with Parallels Desktop:

http://kb.parallels.com/6571

A support code is generated and stored in your Parallels account from the moment you register your Parallels Desktop activation key.

You can find it if you log in at https://account.parallels.com/ and switch to the Support tab.

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Scroll down to Contact Support to find your support code.

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If you have not registered your key yet, please register your key.

If your support package has expired you can purchase a support incident. Parallels Technical Support will follow up with you directly shortly after your order for the incident has been completed.

Search words:

get technical support

support code

technical assistance




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