APPLIES TO:

Symptoms

Web Presence Builder (WPB) component is installed on the server but it is not possible to edit/publish site with Web Presence Builder. The 'Edit site with WPB' button is missed in Customer control panel.

Package PPSitebuilder is listed at the Server components:
Server Administration Panel > Settings > Server components

Resolution

1. Check if Web Presence Builder publishing feature is available on the Plesk license key. If parameter 'Sites published with Web Presence Builder' equals zero, customers will not be able to use WPB.
Server Administration Panel > Tools & Utilities > License Management.

For enabling Web Presence Builder on the license, it is necessary to upgrade your license with bundle pack, or install license with bundle pack already available.


2. If the Web Presence Builder limit on the license is not zero, the ability to edit the site is determined by the service plan:
Server Administration Panel > Service Plans > select service plan > set the desired limit for the 'Sites published with Web Presence Builder' parameter.

With 0 limit for the 'Sites published with Web Presence Builder' parameter button for editing site with WPB is hidden. It is not visible for customers. Pay attention on 'Allow customer to create trial Web Presence Builder websites' parameter. This setting gives ability to edit site with WPB with the disabled publishing option.


3. Subscription inherits the settings with the limits from the service plan. However, the subscription limits can be customized. Check that the limit of the 'Sites published with Web Presence Builder' parameter is not changed:
Server Administration Panel > Subscriptions > select subscription > click Customize button > check the limit for the 'Sites published with Web Presence Builder' parameter.