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Parallels Tools cannot be installed in Windows guest OS

APPLIES TO:
  • Parallels Desktop 6 for Mac Standard Edition

Symptoms

Parallels Tools installation starts,  but does not complete, and there is no sound in Windows.

Cause

Windows blocks audio driver installation.

Resolution

1. Right-click on Computer (My Computer) in Windows and choose Manage.



2. Go to Device Manager and choose Audio Controller.



3. Click on Action --> Uninstall.

4. When the controller is uninstalled, click on Action --> Scan for Hardware Changes.

5. Restart Windows and reinstall Parallels Tools. The sound should work after that.

NOTE: If Windows cannot find the proper driver in item 4, you may need to insert your Windows installation CD and search for the driver there.



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