Parallels Virtualization and Automation Software

RESOLUTION

First of all you have to create nameservers from PCC:

Options:

a) "full" hiding - ie. resellerdomain.com belongs to a reseller and an IP address of ns.resellerdomain.com is also assigned to a reseller. It  happens rarely but it is possible. This usually means that it's somewhere outside, cannot be 'combined' with your nameservers and you have to use the option 'SSH-Managed nameserver':

*a reseller creates a nameserver somewhere and gives you login credentials.
* you create a ssh-managed nameserver in PCC.
* nameserver will have _all_ zones registered in HSPc, not only reseller's ones - HSPcomplete can't do 'partial sync'.

b) 'almost full' hiding - IP is one of yours but reverse resolving for that IP gives ns.resellerdomain.com. You have to add this IP address to your existing _manageable_ nameserver then to create a _non-manageable_ nameserver. ns.resellerdomain.com -> IP and IP -> ns.resellerdomain.com resolving should be configured.
What you finally will have is a DNS server with 2 IP addresses which listens on both.

*) you add an IP address to a physical server / VE which is registered as a manageable nameserver in PCC.
*) you create a non-manageable nameserver - again because HSPcomplete can't do 'partial sync' and you don't need to sync DNS twice.

c) 'no hiding' - you don't give a dedicated IP for a reseller's nameserver; only the ns.resellerdomain.com->IP_of_your_nsserver is configured but not vise versa. In this case again you need to create a non-manageable nameserver.

Please decide which way is preferred and create at least 2 nameservers. Allow their usage for resellers. After that a reseller should create (from RCC) a set from these nameservers. The procedure will also "lock" this set and its members to a reseller's account.

When it's done, a reseller should mark this newly created set as a default and specify it in domain's manager general setup, in all hosting plans and in DNS templates.