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Parallels Desktop 7 for Mac Troubleshooting

APPLIES TO:
  • Parallels Desktop 7 for Mac Standard Edition

Symptoms

This article is meant to provide easy access to the common troubleshooting resources for Parallels Desktop 7 for Mac.

Resolution


Antivirus
If you are experiencing issues with or have a question regarding Parallels Internet Security (PIS) or Kaspersky Internet Security (KIS) inside your virtual machine, please start with the following Knowledge Base article: http://kb.parallels.com/113236

Cannot start my virtual machine

I am unable to start Windows: troubleshooting Virtual Machine start issues: http://kb.parallels.com/en/113964


Migration
If you are experiencing issues with migrating a PC to a Parallels Desktop for Mac virtual machine, please start your troubleshooting with the following Knowledge Base article: http://kb.parallels.com/113269

Network
If you are experiencing issues with your network including:
  • You cannot browse websites
  • You cannot connect to other computers in your network
  • The network connection is slow or unstable
  • Your Internet connection is working, but you are experiencing issues with software that is working over the network
Please see the following Knowledge Base article for more information: http://kb.parallels.com/8978


Parallels Tools
If you are experiencing issues with Parallels tools including but not limited to the installation/reinstallation/update process, please see the following Knowledge Base article for multiple troubleshooting tips: http://kb.parallels.com/111730
 
Performance
If your virtual machine is running too slow please see the following Knowledge Base article for multiple troubleshooting tips: http://kb.parallels.com/112091


Shared Folders
If you are receiving an error message when attempting to enable Shared Folders, please see the following Knowledge Base article for troubleshooting tips: http://kb.parallels.com/112531

Sound
If you are experiencing issues with sound within your virtual machine, please see the following Knowledge Base article for more information: http://kb.parallels.com/112477

Keyboard

If you are experiencing issues with keyboard within your virtual machine, please see the following Knowledge Base article for more information: http://kb.parallels.com/en/113932

Video
If you are experiencing any video related issues (video driver conflict, video performance degradation, coherence not working, etc), please use the following Knowledge Base article for solving them: http://kb.parallels.com/112476



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